Privacy Policy

This Privacy Policy explains how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at hangryjoesfood.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully before using our website or submitting any personal information.

By accessing or using hangryjoesfood.digital, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable data protection regulations.

1. About Us / Data Controller

For the purposes of this Privacy Policy, the data controller and responsible party for the personal information collected through this website is:

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at hangryjoesfood.digital
• Customers who place online food orders through our platform
• Individuals who create accounts or register on our website
• Users who sign up for newsletters, promotional offers, or loyalty programs
• Any person who contacts us through our website contact forms, email, or phone
• Individuals who interact with us on social media platforms linked to or from our website

This policy does not apply to third-party websites, apps, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several categories of personal information, depending on how you interact with us. Below is a comprehensive breakdown of the types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (for age verification purposes)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

3.2 Payment and Transaction Information

When you place an order through our website, we collect payment-related information to process your transaction. This may include:

• Credit or debit card type and last four digits
• Billing address
• Transaction amount and order details
• Order history and purchase records

Please note that full payment card numbers are processed by our third-party payment processors (such as Stripe or similar PCI-DSS compliant services) and are not stored directly on our servers.

3.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information, including:

• Pages visited and the duration of visits
• Clickstream data and navigation paths
• Search queries entered on our website
• Items viewed, added to cart, or ordered
• Time and date of your visit
• Referring URL (the page you came from before visiting our site)
• Exit pages

3.4 Device and Technical Information

We automatically collect certain information about the device and browser you use to access our website:

• IP address
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version
• Device type (desktop, tablet, mobile)
• Screen resolution and language preferences
• Mobile device identifiers (where applicable)
• Internet service provider (ISP)

3.5 Location Data

To facilitate food delivery and provide relevant menu options, we may collect:

• General geographic location based on your IP address
• Precise location data (with your explicit consent) via GPS when using a mobile device
• Delivery address you enter during checkout

3.6 Communications and Customer Support Data

When you contact us or communicate with us, we may collect:

• The content of messages, inquiries, or complaints you submit
• Email correspondence with our customer support team
• Records of phone calls or chat interactions
• Feedback and reviews submitted by you

3.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about our use of cookies, please refer to Section 8 of this policy.

3.8 Information from Third Parties

We may also receive personal information about you from third-party sources, such as:

• Social media platforms (if you log in or connect your account via social login)
• Third-party delivery partners or aggregator platforms
• Marketing partners and advertising networks
• Analytics providers
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and user profile
• Facilitating delivery or pick-up of your orders
• Sending order confirmations, receipts, and delivery updates
• Processing payments and refunds
• Providing customer support and resolving disputes

4.2 Website Operation and Improvement

• Operating, maintaining, and improving our website and services
• Personalizing your experience based on your preferences and order history
• Monitoring website performance and troubleshooting technical issues
• Conducting internal research and analytics
• Developing new features, products, and menu items

4.3 Marketing and Communications

• Sending you promotional offers, special deals, and newsletters (with your consent)
• Notifying you of new menu items, seasonal promotions, or events
• Displaying targeted advertising based on your interests and browsing behavior
• Administering loyalty programs, sweepstakes, or contests
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security breaches, or illegal activity
• Responding to legal requests, subpoenas, or court orders
• Protecting the rights, property, and safety of Hangry Joe's, its customers, and the public

4.5 Business Operations

• Managing our business relationships and operations
• Conducting due diligence in connection with business transactions or mergers
• Auditing and record-keeping purposes

5. Legal Basis for Processing

As a business operating in the United States, our data processing practices are governed primarily by the FTC Act, the CCPA/CPRA (for California residents), and other applicable state and federal laws. We process your personal information on the following grounds:

• Contract Performance: Processing necessary to fulfill your food orders and provide our services
• Legitimate Business Interests: Analytics, fraud prevention, security, and service improvement
• Consent: Marketing communications, certain cookies, and optional data collection features
• Legal Obligation: Compliance with applicable laws and legal processes

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to help us operate our business and provide services. These may include:

• Payment processors (e.g., Stripe) to securely process transactions
• Delivery and logistics partners to fulfill your food orders
• Email and marketing platforms (e.g., Mailchimp, SendGrid) to send communications
• Analytics providers (e.g., Google Analytics) to understand website usage
• Cloud hosting and IT service providers to operate our website infrastructure
• Customer support tools to manage inquiries and support tickets
• Advertising networks to deliver targeted advertisements

All service providers are contractually obligated to use your personal information only for the purposes we specify and in compliance with applicable privacy laws.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, or valid legal process, including:

• Compliance with court orders, subpoenas, or government requests
• Cooperation with law enforcement investigations
• Protection of the legal rights of Hangry Joe's, its employees, customers, or the public
• Prevention and investigation of fraud, security incidents, or illegal activity

6.3 Business Transfers

In the event that Hangry Joe's is involved in a merger, acquisition, asset sale, reorganization, bankruptcy, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control and your choices with respect to your personal information.

6.4 With Your Consent

We may share your information with other third parties when you have provided your explicit consent to do so.

6.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption
• Password Hashing: User passwords are stored in encrypted, hashed format using industry-standard algorithms
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• PCI-DSS Compliance: Payment card data is handled in accordance with Payment Card Industry Data Security Standards
• Data Minimization: We collect only the minimum amount of personal data necessary for each purpose

7.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws. We maintain an incident response plan to address security incidents promptly and effectively.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, login sessions)
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences, such as saved addresses and language settings
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and track campaign performance
• Social Media Cookies: Enable sharing of content on social media platforms

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use, the purposes for which we use them, and your options for managing them, please refer to our dedicated Cookie Policy available on our website.

8.3 Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals, but we respect your privacy rights and provide opt-out mechanisms as described in this policy.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including what categories of data we collect, how we use it, and with whom we share it.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., data we must retain for legal or contractual reasons).
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Data Collection and Disclosure: The right to know what personal information we collect, use, disclose, and sell about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but you may exercise this right at any time.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of quality for exercising your privacy rights.
• Right to Correct Inaccurate Information: The right to request that we correct inaccurate personal information we maintain about you.
• Shine the Light Law: California Civil Code Section 1798.83 permits California residents to request information about personal information shared with third parties for direct marketing purposes.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: hangryjoesfood.digital

When submitting a request, please provide sufficient information to allow us to verify your identity and process your request. We will respond to verified requests within 45 days of receipt, with the possibility of a 45-day extension where reasonably necessary.

You may also designate an authorized agent to submit requests on your behalf. We will require written proof of authorization before processing requests from agents.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our data disposal procedures.

11. Children's Privacy

Our website and services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18 years. By using our website, you represent and warrant that you are at least 18 years of age.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13 years of age, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to supervise their children's online activities and to instruct them never to provide personal information on websites without parental permission.

12. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily processed and stored within the United States. However, some of our third-party service providers may operate in other countries, which may result in your personal information being transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable law. These safeguards may include:

• Ensuring that recipient countries have adequate data protection laws
• Entering into data processing agreements with service providers that include standard contractual clauses or similar protections
• Relying on the service provider's participation in recognized data transfer frameworks

Please be aware that data protection laws in other countries may differ from those in the United States and may offer a different level of protection. By using our website and services, you acknowledge and consent to the transfer of your personal information as described in this section.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to our website and services.

We have no control over the privacy practices of third-party websites and are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of links to third-party websites does not imply our endorsement or approval of those websites or their content.

Third-party services we may integrate include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Google Maps and location services
• Payment processing platforms
• Food delivery aggregator platforms
• Review and rating platforms (e.g., Yelp, Google Reviews)

14. Social Media and User-Generated Content

Our website may include social media features such as "share" buttons, social login options, or embedded social media feeds. These features may collect your IP address and the pages you visit on our website, and may set cookies. Your interactions with social media features are governed by the privacy policies of the respective social media companies.

If you choose to post reviews, comments, or other user-generated content on our website or social media pages, please be aware that this content may be publicly visible. We are not responsible for the use of personally identifiable information you voluntarily disclose in public areas of our website or social media platforms.

15. California Residents — Additional Disclosures

In addition to the rights described in Section 9, California residents are entitled to the following disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected (Last 12 Months)

15.2 Sale and Sharing of Personal Information

Hangry Joe's does not sell your personal information to third parties for monetary consideration. We may share certain information with advertising and analytics partners for targeted advertising purposes, which may constitute "sharing" under the CPRA. California residents have the right to opt out of this sharing by contacting us at [email protected].

16. Email and SMS Communications

We may communicate with you via email or SMS (text message) in connection with your orders, account activity, and marketing (where you have opted in). We comply with the CAN-SPAM Act for email communications and the Telephone Consumer Protection Act (TCPA) for SMS communications.

• Transactional emails: Order confirmations, shipping/delivery updates, password resets — these are necessary for service provision
• Marketing emails: Promotional offers, new menu items, loyalty rewards — you may unsubscribe at any time
• SMS messages: Order status updates and promotional texts (with your prior express consent)

To unsubscribe from marketing emails, click the "Unsubscribe" link in any marketing email. To opt out of SMS messages, reply "STOP" to any text message from us. To opt out of all marketing communications, contact us at [email protected].

17. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant authorities.

17.1 Contact Us First

We encourage you to contact us first so that we can address your concerns directly:

• Email: [email protected]
• Website: hangryjoesfood.digital

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days.

17.2 U.S. Federal Trade Commission (FTC)

If you believe we have engaged in unfair or deceptive practices related to your personal information, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

17.3 California Residents — California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

17.4 State Attorneys General

Residents of any U.S. state may also file a complaint with their respective State Attorney General's office if they believe their privacy rights have been violated. A directory of State Attorney General offices is available at www.naag.org.

18. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website informing you of the changes
• Send an email notification to registered users where required by law

Your continued use of our website after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you do not agree to the updated Privacy Policy, you should discontinue use of our website and services and contact us to delete your account and personal information.

19. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

This Privacy Policy was last reviewed and updated on June 12, 2026. Hangry Joe's is committed to protecting your privacy and maintaining your trust. Thank you for taking the time to read and understand how we handle your personal information.