Refund Policy

Last Updated: June 12, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We take great pride in the quality of our food, ingredients, and service. We understand, however, that situations may arise where a refund, exchange, or cancellation is necessary. This Refund Policy has been crafted to be transparent, fair, and straightforward so you always know where you stand when engaging with us.

This policy applies to all orders placed through our website at hangryjoesfood.digital, whether for delivery, pickup, or any other service we offer. If you have questions at any time, please do not hesitate to reach out to our team using the contact information provided at the end of this document.

2. Eligibility Conditions for Refunds

Not every situation automatically qualifies for a refund. To be eligible for a full or partial refund from Hangry Joe's, one or more of the following conditions must be met:

• You received an incorrect item or order that does not match what you placed.
• Your food arrived in an inedible, spoiled, or significantly compromised condition due to our error.
• A significant portion of your order was missing and was not delivered or made available for pickup.
• You were charged an incorrect amount that does not match the final confirmed order total.
• Your order was confirmed but never delivered or made available for pickup within a reasonable timeframe without prior notice from our team.
• A technical error on our website resulted in an unintended duplicate charge or an erroneous transaction.

Refund requests that do not fall within these categories will be reviewed on a case-by-case basis at the sole discretion of Hangry Joe's management. We encourage all customers to contact us promptly so we can address any concerns as efficiently as possible.

3. Timeframes for Refund Requests

Timing is critical when it comes to refund eligibility, especially in the food industry where product quality can change rapidly. Please observe the following timeframes:

Requests submitted outside of these windows may not be eligible for a refund. We strongly encourage you to inspect your order upon receipt and contact us immediately if any issues are identified. Delays in reporting reduce our ability to investigate and resolve your concern effectively.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds under this policy. Please review the following non-refundable categories carefully:

• Completed and consumed orders: If a food item or meal has been partially or fully consumed, it is no longer eligible for a refund unless a documented quality issue existed at the time of receipt.
• Change of mind: Refunds are not issued simply because a customer changed their mind after the order was confirmed and preparation began.
• Customization errors made by the customer: If a customer selected incorrect options, add-ons, or modifications during the ordering process, Hangry Joe's is not responsible for the resulting outcome.
• Delivery fees and service charges: These fees are generally non-refundable unless the entire order qualifies for a full refund due to our error.
• Promotional or discounted items: Items purchased as part of a limited-time promotion at a heavily discounted or complimentary price are not eligible for cash refunds.
• Digital gift cards and store credits once redeemed: Once applied to an order, digital gift card balances and store credit are non-refundable.
• Orders cancelled after food preparation has begun: Once our kitchen has started preparing your order, cancellations may not result in a full refund.

5. How to Request a Refund (Step-by-Step)

If you believe your situation qualifies for a refund, please follow these steps to submit your request:

1. Gather your order details: Before reaching out, have your order confirmation number, the date and time of your order, and a description of the issue ready. If possible, take photographs of any incorrect, missing, or compromised food items.
2. Contact Hangry Joe's Customer Support: Reach out to us via email at [email protected] or through the contact form available on our website at hangryjoesfood.digital. Please include all relevant order details and a clear description of your issue.
3. Submit supporting documentation: Attach any photos or screenshots that support your claim. This helps our team investigate quickly and accurately.
4. Await confirmation: Our customer support team will acknowledge your request within 1–2 business days and may follow up with additional questions or requests for information.
5. Review our decision: Once your request has been reviewed, we will notify you of the outcome via the email address associated with your account or the one provided in your request.
6. Receive your refund: If approved, your refund will be processed according to the timelines outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reach your account depends on your original payment method. Please refer to the following estimates:

Please note that Hangry Joe's initiates refunds promptly upon approval, but the actual receipt of funds is subject to the processing timelines of your financial institution or payment provider, which are outside of our direct control. If you have not received your refund within the stated timeframe, we recommend contacting your bank or payment provider before reaching out to us.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or compromised — a refund will be issued for the affected items only.
• A food item arrived with a minor quality issue that did not render the entire meal inedible — a partial refund may be offered as a goodwill gesture.
• An order was cancelled after preparation had already begun — a partial refund may be issued to reflect the work already completed by our kitchen team.
• Delivery fees and tips may be excluded from partial refunds when the issue relates only to specific food items.

The specific amount of any partial refund will be determined by our customer support team based on a thorough review of the circumstances of your case. We are committed to being fair and reasonable in all partial refund decisions.

8. Exchange Policy

Due to the perishable nature of food products, traditional item-for-item exchanges are generally not available at Hangry Joe's. However, we are committed to making things right when an error occurs. In lieu of a standard exchange, we may offer the following resolutions:

• Order redelivery: If an item was missing or entirely incorrect, we may offer to redeliver the correct item, subject to availability and location constraints.
• Store credit: We may issue store credit to your Hangry Joe's account that can be applied to a future order.
• Replacement on next visit or order: For certain errors, we may offer a complimentary replacement item with your next order.

Exchange options are subject to availability and the specific nature of the issue. Our team will work with you to find the most satisfactory resolution possible within the bounds of this policy.

9. Cancellation Policy

We understand that plans can change, and sometimes you may need to cancel an order after it has been placed. Please review our cancellation terms carefully:

9.1 Cancellations Before Order Confirmation

If you cancel an order before it has been accepted and confirmed by Hangry Joe's, you are entitled to a full refund with no questions asked. These cancellations are processed immediately.

9.2 Cancellations After Order Confirmation but Before Preparation

If you cancel within approximately 5 minutes of receiving your order confirmation, and our kitchen has not yet begun preparation, we will do our best to accommodate your cancellation and issue a full refund. However, because our kitchen works quickly, this window is very narrow and cannot be guaranteed.

9.3 Cancellations During or After Preparation

Once your order is actively being prepared, cancellation may not be possible. In such cases:

• A partial refund may be issued at the discretion of Hangry Joe's management.
• Store credit may be offered as an alternative resolution.
• Full refunds will generally not be issued for orders already in preparation.

9.4 Cancellations Due to Operational Issues

In rare cases, Hangry Joe's may need to cancel your order due to ingredient unavailability, technical issues, weather, or other unforeseen circumstances. In such instances, you will be notified promptly and issued a full refund to your original payment method.

10. Dispute Resolution Process

We are committed to resolving all refund-related concerns amicably and efficiently. If you feel that your refund request was not handled to your satisfaction, please follow our dispute resolution process:

1. Step 1 — Internal Escalation: Contact our customer support team again and request that your case be escalated to a senior team member or manager. Please reference your original ticket or case number.
2. Step 2 — Written Formal Complaint: If escalation does not resolve the matter, submit a formal written complaint via email to [email protected] with the subject line "Formal Refund Dispute." Include all prior correspondence, your order details, and a clear explanation of your desired resolution.
3. Step 3 — Management Review: Our management team will review all formal disputes within 5–7 business days and provide a final written decision.
4. Step 4 — External Remedies: If you remain unsatisfied after exhausting our internal process, you have the right to pursue external remedies, including:
   • Filing a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint.
   • Contacting your state's Attorney General's consumer protection office.
   • Disputing the charge directly with your bank or credit card issuer (chargeback process).
   • Seeking mediation or small claims court action if appropriate under applicable law.

11. Chargebacks and Payment Disputes

We encourage all customers to contact us directly before initiating a chargeback with their bank or credit card provider. Chargebacks initiated without prior contact may result in the suspension of your Hangry Joe's account pending investigation.

If a chargeback is filed, we will work cooperatively with your financial institution to provide all relevant documentation. Fraudulent chargebacks — where a refund has already been issued by Hangry Joe's — may be reported to the appropriate authorities and pursued to the fullest extent permitted by law.

12. Consumer Rights Under Applicable Law

Nothing in this Refund Policy is intended to limit or override any rights you may have under applicable United States federal or state consumer protection laws. Your statutory rights remain fully intact. This includes but is not limited to rights afforded under:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices in commerce.
• Applicable state consumer protection statutes where your purchase was made.
• Any other applicable local or federal regulations governing food service and e-commerce transactions.

13. Policy Updates

Hangry Joe's reserves the right to update or modify this Refund Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage customers to review this policy periodically. Continued use of our website and services after any updates constitutes your acceptance of the revised policy.

14. Contact Information for Refund Requests

If you need to initiate a refund, have a question about this policy, or need assistance with a recent order, please reach out to us using the contact information below. Our customer support team is here to help.

This Refund Policy was last reviewed and updated on June 12, 2026. Hangry Joe's is committed to delivering great food and even better customer service. Thank you for choosing us.